| Billed monthly(per agent per month) | $7 per agent/month ($84/year) |
| Billed yearly(per agent per month) | $5 per agent/month ($60/year) |
| Auto ticket generation from email | |
| Custom fields for create ticket form | |
| Custom ticket status, type and priority | |
| Multiple ticket listing views | |
| Email notifications for agents & clients | |
| Secure outgoing email service | |
| Ticket file attachment size | 5 MB |
| Ticket merge & split as another ticket | |
| Timer for time spent on ticket | |
| Email Alerts for team members | |
| Internal and External ticket notes | |
| Export multiple ticket data to CSV or excel | |
| Export whole ticket conversation to PDF | |
| Mark ticket as spam | |
| Evaluate(Rate) tickets | |
| Quick ticket and user filters | |
| Advance ticket search options | |
| Customizable email text | |
| Automated ticket close rules |
| Built-in knowledge-base for users | |
| Article comments and approval method | |
| FAQs displayed in collapsible pull out panels | |
| Community Forums for discussion and announcements | |
| Internal and External topics | |
| Topics comments and approval method |
| Restricted access for different departments | |
| Create departments & assign agents to departments | |
| Built-in feature to set access privileges | |
| Delegate roles to staff members | |
| Separate Admin settings and rights | |
| Timezone co-ordination | |
| Export Agents list |
| Create a company, auto-grouping of their users | |
| Client Notes | |
| Auto or Manual client registration | |
| Quick overview of clients under any company | |
| Social networks sign in | |
| Client import/export through CSV |
| Self Service Client Portals with Social Media Login | |
| Clients can create& track their tickets, manage profile |
| Responsive portal, easily accessible via mobile devices | |
| Your unique customer self-service portal |
| System overview and graphical reports | |
| Interactive reports to visualize data, statistics |
| SSL support for secure channels | |
| End to End password encryption |
| Helpdesk customization with brand logo and favicon | |
| Staff members can only access data related to permission | |
| Answer your communitys most FAQs with knowledge-base | |
| Unique support URL |
| Android App on Google Play | |
| iOS App on Apple Store |
Free trial. No Credit Card required.
