Billed monthly(per agent per month) | $7 per agent/month ($84/year) |
Billed yearly(per agent per month) | $5 per agent/month ($60/year) |
Auto ticket generation from email | |
Custom fields for create ticket form | |
Custom ticket status, type and priority | |
Multiple ticket listing views | |
Email notifications for agents & clients | |
Secure outgoing email service | |
Ticket file attachment size | 5 MB |
Ticket merge & split as another ticket | |
Timer for time spent on ticket | |
Email Alerts for team members | |
Internal and External ticket notes | |
Export multiple ticket data to CSV or excel | |
Export whole ticket conversation to PDF | |
Mark ticket as spam | |
Evaluate(Rate) tickets | |
Quick ticket and user filters | |
Advance ticket search options | |
Customizable email text | |
Automated ticket close rules |
Built-in knowledge-base for users | |
Article comments and approval method | |
FAQs displayed in collapsible pull out panels | |
Community Forums for discussion and announcements | |
Internal and External topics | |
Topics comments and approval method |
Restricted access for different departments | |
Create departments & assign agents to departments | |
Built-in feature to set access privileges | |
Delegate roles to staff members | |
Separate Admin settings and rights | |
Timezone co-ordination | |
Export Agents list |
Create a company, auto-grouping of their users | |
Client Notes | |
Auto or Manual client registration | |
Quick overview of clients under any company | |
Social networks sign in | |
Client import/export through CSV |
Self Service Client Portals with Social Media Login | |
Clients can create& track their tickets, manage profile |
Responsive portal, easily accessible via mobile devices | |
Your unique customer self-service portal |
System overview and graphical reports | |
Interactive reports to visualize data, statistics |
SSL support for secure channels | |
End to End password encryption |
Helpdesk customization with brand logo and favicon | |
Staff members can only access data related to permission | |
Answer your communitys most FAQs with knowledge-base | |
Unique support URL |
Android App on Google Play | |
iOS App on Apple Store |
Free trial. No Credit Card required.