| Billed monthly(per agent per month) | Free 3 Agents | $7 per agent/month ($84/year) |
| Billed yearly(per agent per month) | - | $5 per agent/month ($60/year) |
| Auto ticket generation from email | ||
| Custom fields for create ticket form | - | |
| Custom ticket status, type and priority | - | |
| Multiple ticket listing views | ||
| Email notifications for agents & clients | ||
| Secure outgoing email service | ||
| Ticket file attachment size | 1 MB | 5 MB |
| Ticket merge & split as another ticket | ||
| Timer for time spent on ticket | - | |
| Email Alerts for team members | ||
| Internal and External ticket notes | ||
| Export multiple ticket data to CSV or excel | - | |
| Export whole ticket conversation to PDF | - | |
| Mark ticket as spam | ||
| Evaluate(Rate) tickets | ||
| Quick ticket and user filters | ||
| Advance ticket search options | ||
| Customizable email text | ||
| Automated ticket close rules |
| Built-in knowledge-base for users | - | |
| Article comments and approval method | - | |
| FAQs displayed in collapsible pull out panels | - | |
| Community Forums for discussion and announcements | - | |
| Internal and External topics | - | |
| Topics comments and approval method | - |
| Restricted access for different departments | ||
| Create departments & assign agents to departments | ||
| Built-in feature to set access privileges | ||
| Delegate roles to staff members | - | |
| Separate Admin settings and rights | - | |
| Timezone co-ordination | ||
| Export Agents list | - |
| Create a company, auto-grouping of their users | ||
| Client Notes | ||
| Auto or Manual client registration | ||
| Quick overview of clients under any company | ||
| Social networks sign in | ||
| Client import/export through CSV | - |
| Self Service Client Portals with Social Media Login | ||
| Clients can create& track their tickets, manage profile |
| Responsive portal, easily accessible via mobile devices | ||
| Your unique customer self-service portal |
| System overview and graphical reports | - | |
| Interactive reports to visualize data, statistics | - |
| SSL support for secure channels | ||
| End to End password encryption |
| Helpdesk customization with brand logo and favicon | - | |
| Staff members can only access data related to permission | ||
| Answer your communitys most FAQs with knowledge-base | - | |
| Unique support URL | - |
| Android App on Google Play | ||
| iOS App on Apple Store |
Free trial. No Credit Card required.
