Vista Helpdesk - Software Plan & Features Detail

Plan Detail

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Billed monthly(per agent per month) $7 per agent/month ($84/year)
Billed yearly(per agent per month) $5 per agent/month ($60/year)
Auto ticket generation from email
Custom fields for create ticket form
Custom ticket status, type and priority
Multiple ticket listing views
Email notifications for agents & clients
Secure outgoing email service
Ticket file attachment size 5 MB
Ticket merge & split as another ticket
Timer for time spent on ticket
Email Alerts for team members
Internal and External ticket notes
Export multiple ticket data to CSV or excel
Export whole ticket conversation to PDF
Mark ticket as spam
Evaluate(Rate) tickets
Quick ticket and user filters
Advance ticket search options
Customizable email text
Automated ticket close rules
Built-in knowledge-base for users
Article comments and approval method
FAQs displayed in collapsible pull out panels
Community Forums for discussion and announcements
Internal and External topics
Topics comments and approval method
Restricted access for different departments
Create departments & assign agents to departments
Built-in feature to set access privileges
Delegate roles to staff members
Separate Admin settings and rights
Timezone co-ordination
Export Agents list
Create a company, auto-grouping of their users
Client Notes
Auto or Manual client registration
Quick overview of clients under any company
Social networks sign in
Client import/export through CSV
Self Service Client Portals with Social Media Login
Clients can create& track their tickets, manage profile
Responsive portal, easily accessible via mobile devices
Your unique customer self-service portal
System overview and graphical reports
Interactive reports to visualize data, statistics
SSL support for secure channels
End to End password encryption
Helpdesk customization with brand logo and favicon
Staff members can only access data related to permission
Answer your communitys most FAQs with knowledge-base
Unique support URL
Android App on Google Play
iOS App on Apple Store
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